About to finish my first year in my company, I caused not one but two incidents in production in one hour! Despite the tense moment, it was a huge learning. No one ran with their arms in the air, shouting at each other, nor began to look for culprits. Conversely, a close-knit team that helps each other reestablished the production as quickly as possible by collectively acknowledging the error made.
How do we manage a production incident with peace of mind?
- an upstream quality process (code review, sandbox environment, functional review ...)
- a process for detecting and reporting incidents
- clear roles and responsabilities on incident management
- a post-mortem and concrete actions to avoid a repeating similar incident
In this conference I will explain how to reduce and improve the management of your incidents and you will leave with the keys to apply this in your teams.
Thursday, January 18, 2024 at 10:40 AM – 11:15 AM