About to finish my first year in my company, I caused not one but two incidents in production in one hour! Despite the tense moment, it was a huge learning. No one ran with their arms in the air, shouting at each other, nor began to look for culprits. Conversely, a close-knit team that helps each other reestablished the production as quickly as possible by collectively acknowledging the error made.

How do we manage a production incident with peace of mind?

- an upstream quality process (code review, sandbox environment, functional review ...)
- a process for detecting and reporting incidents
- clear roles and responsabilities on incident management
- a post-mortem and concrete actions to avoid a repeating similar incident
In this conference I will explain how to reduce and improve the management of your incidents and you will leave with the keys to apply this in your teams.